Challenges M-Commerce Businesses Face and How to Overcome Them

The revolution in the mobile commerce industry has transformed the ways how online sellers sell their services or products, approach their customers, and reap loyalty. E-commerce global players are now aware of the fact that M-commerce businesses are the way to move ahead and succeed in the field. The recent decade has witnessed an explosive growth of the mobile commerce industry, and the pace increased after the pandemic.

Mobile commerce is also known as M-commerce, has helped businesses get into the pockets of everyone. The main reason for its popularity is the concept of shopping from anywhere, anytime, conveniently, and inexpensively with an internet facility.

What is M-Commerce?

M-commerce or mobile commerce is the direct or indirect online commercial transaction that is facilitated on mobile devices such as tablets, mobile phones, etc. These mobility solutions are connected via wireless networks all across the globe. And the online transactions include online banking, selling and purchasing of products, and paying bills.

M-commerce businesses has become the latest standard for personal communication as there is no age limitation, geographical barriers, or any other restrictions.

It offers enormous benefits to m-commerce businesses, and one of the prominent ones is making offices paperless and removing the need for staff for operating the business. Online buyers prefer this more convenient technology in their daily life activities and are fully dependent on it.

Difference Between E-Commerce and M-Commerce

M-commerce businesses or Mobile Commerce industry is the subset of e-commerce or electronic commerce. The main difference between m-commerce and e-commerce is the way these two businesses operate. In the former, the services are less personalized as compared to m-commerce.

They both aim at making customers’ lives easier, but they have different meanings. E-commerce is the umbrella term for buying and selling products online. While m-commerce is the subcategory of e-commerce that focuses on selling or purchasing through mobile devices.

Challenges M-Commerce Businesses Are Facing

The e-commerce industry is witnessing tremendous growth, but with the arrival of m-commerce, some downsides have appeared too. In order to survive in the huge market, m-commerce businesses need to face these challenges and find ways to overcome them.

Below, we are discussing some of the biggest problems imposed on the industry. You need to stay up-to-date with them to be ahead of the competition and generate the maximum benefit of m-commerce in your business.

Small Screens

M-commerce businesses helps us carry the commerce wherever we go, but this is also one of the biggest challenges. There is limited space on the mobile application which means there will be smaller text and smaller images. Also, you’ll need more pages to offer all the information regarding your products to customers they desire to know.

It is a basic tactic of mobile commerce industry is to consider that the customers know nothing about the product and provide them all the information they need for your product when they visit your product’s page. To overcome these issues, businesses need to research, learn, and cope with the issue of small screens. They need to ensure they are delivering an equally satisfactory experience in their m-commerce businesses services as in e-commerce.

Limitations of Mobile Devices

There are a number of handheld wireless devices that we are using today, including mobile and wearable apps, tablets, laptops, Personal Digital Assistants (PDA), etc. Mobility and flexibility are the two prominent advantages that we get from m-commerce businesses, but it does miss out on a few elements as compared to computers.

When it comes to mobile devices, most of them have limited display potential. There have intricate and restricted input options because of the small keypad, low resolution, and smaller screen size.

The creation of small and lightweight mobile devices simultaneously limits the creation of user-friendly interfaces and graphical applications.

Also, all these devices possess certain computational power, limited battery life, disc capability, definite memory, and processing surf ability. These limitations don’t support complex transactions and applications and might lead to constricted use of mobile commerce.

If you want to manage multi-channel selling, a multi-tasking operating system is a crucial feature. The mobile devices need to have a high-resolution display or the Quarter Video Graphics Array (QVGA). This feature is important for the modern and up-to-date functionalities of the devices.  Another key feature that smartphones must have to aid m-commerce is that they need to have an actual QUERTY keyboard.

The innovations in technologies and mobile devices make them an ideal selling platform for m-commerce businesses. But it still lacks a few features that are already accessible on computers. When it comes to mobile commerce, user satisfaction is the core to success. So, these limitations of mobile devices must be resolved in order to deliver a streamlined and smooth shopping experience to online customers.

Payment Issues

There’s a tiny keyboard in smartphones, making it harder for customers to type their credit card number and other details while making a purchase. You don’t face these problems while using a computer. There will be some obvious errors in typing; moreover, there are security concerns of people. They don’t feel safe storing their payment details in mobile apps. The reason is that there are more chances of a mobile device getting stolen or misplaced. It leads to misuse of payment cards for fraud transactions and an enhanced risk of data theft.

Hostile Conditions

When a business develops a strategy for ecommerce mobile app development for businesses, the crux is the conditions at which the customer browse. These conditions keep on changing with every customer. If you want to offer a personalized experience, you must deliver a solution based on the conditions; otherwise, things will go against you. Your mobile commerce applications and services must cater to these changeable conditions. It is particularly essential in some sensitive regions such as checkout.  

Streamlining the Buying Experience

The m-commerce businesses are highly crowded. There are thousands of mobile-friendly apps and websites in the market selling the same products as you do. Offering coupons and discounts have become a boring option, and the prices of the products are almost similar. Now the focus falls on streamlining and smoothening the buying experience of the customers. However, with the continuously developing trends, it has become even more challenging to beat the competitors and other giants in the market. You need to offer out-of-the-box solutions to stand out from the rest.

Redundant Options

The developments of smartphone technologies with cloud advantages these days are sky-high. The leading innovations in the field, whether it’s an Android device or an iPhone, made our lives quite convenient. Everyone owns these devices and makes the best use of them. Nonetheless, the excessive use of phones is confusing buyers. Particularly, the retailers are facing many problems, and the most difficult one lies between the mobile sites and apps.

Development of Mobile Devices

Mobile app development companies and manufacturers are under constant pressure to come up with faster, innovative, and better devices to get a competitive edge. The newer versions of different Operating Systems (OS) are getting smarter every day. The online sellers must keep up with the ever-changing evolution and create software and hardware updates at the right time if they want to sell more and fulfill the customers’ demands. They need to stay up to date around the clock to ensure they don’t fall behind in the race and to offer quality services.

The Dilemma in Mobile Apps and Responsive Website

To know the customers’ demands, m-commerce businesses often have to face the dilemma of choosing between responsive websites and mobile applications. Both of these options have their own pros and cons, but mobile apps are a good start for selling online. Since developing a mobile application is a bit more expensive option, most businesses prefer to create a responsive website first and then go for the app. The website alone is not sufficient for selling online effectively.


M-commerce is a growing tech field that has witnessed unprecedented growth during the last decade. New technologies and mobile trends appear every year. The cutting-edge developments in the Internet of Things (IoT) and Artificial Intelligence (AI) are allowing developers to create more engaging m-commerce apps. Different companies and e-commerce giants are promoting the use of m-commerce businesses, offering mobile-friendly websites and mobile apps for their services.

However, developing nations still need to utilize this technology completely. Customer indifference, the lack of wireless and business infrastructure, and poor input and display options of mobile phones are the few factors that are constraining the popularity of m-commerce businesses in the developing world. Moreover, even in developed nations, customers are uncertain about mobile commerce leading to a slow down of mobile banking services.

To overcome the challenges that m-commerce businesses are facing and make the most of the available opportunities, you need to rely on a reputable tech company such as Xavor Corporation. We at Xavor have been at the forefront of mobile development solutions for more than two decades, offering personalized solutions to meet your niche needs.

About author


Adam is a Tech savvy software engineer and Certified digital Marketer. Who love to write about latest technologies and trends in tech world surrounding artificial intelligence, software development, digital products, app development, cryptocurrency and much more.

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